FAQS - Female Founders Institute

Need help?

Frequently Asked Questions

Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please contact us through our contact us page.

Has my order been dispatched yet?

Orders are generally dispatched within 1-5 working days, sometimes sooner. You will receive a dispatch email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email or think you may have deleted it, contact us and we can give you real time information on whether your order has been dispatched or not.
Do you accept returns?

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
I put the wrong address for my order, can I change it?
I need to cancel or change my order, how do I do this?

We always try our best to facilitate you, however if your order has already been shipped then we cannot cancel your order.

If you would like to change your order then please contact us ASAP. We will try our best to accommodate any changes providing your order hasn’t already been shipped. If your order has been shipped then we will not be able to change the order.
My order is still not here please help?
Why did I not receive a confirmation email after placing the order?
I don't have a tracking number, when will I get it?
What are the payment options available?

Frequently Asked Questions

Female Founders Institute

Customer Support

Our Policies

Newsletter